NSO Frontline Staff

Pennsylvania State University - University Park, PA 16802
Pennsylvania State University - University Park, PA 16802
Pennsylvania State University - University Park, PA 16802
Job Description


  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process . Please do not apply here, apply internally through Workday.

  • If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .


Student Orientation and Transition Program is seeking detail-oriented and self-motivated individuals to support new Penn State students and their families in their transition to the University in their part-time NSO Front Line staff. The NSO Front Line staff manage email and phone communications with new student and their families. There are a maximum of 4 positions available.

Reporting to both Student Affairs and Undergraduate Education, Student Orientation and Transition Programs, through collaborative partnerships, is responsible for providing a comprehensive learning experience for all Penn State undergraduate students that supports a successful academic, social, and personal transition to the University.

The NSO Front Line team members will:

  • Greet new students and their families, provide information, and refer as appropriate.

  • Screen and process routine telephone calls and emails.

  • Assist in maintaining files and databases; assemble and format data to create simple reports.

  • Assist in preparing documents, meeting materials, correspondence.

  • Maintain confidential and sensitive information and materials.

  • Support office leadership by running weekly enrollment reports that inform office programming and support.

  • Record and distribute meeting minutes.

  • Assist in maintaining inventory of office and program supplies.

  • Other duties as assigned.

This position will require 10-15 hours/week starting in March 2023 through the end of the Spring 2023 semester and then will increase to 20-30 hours/week beginning in May through the end of July 2023. Non-standard work hours may apply; this position could include evening and weekend work. Questions about the position can be directed to Michelle Malinich (MAM8645@psu.edu).

The Pennsylvania State University is committed to and accountable for advancingdiversity, equity, inclusion, and sustainability in all of its forms. We embraceindividual uniqueness, foster a culture of inclusion that supports both broad andspecific diversity initiatives, leverage the educational and institutional benefits ofdiversity in society and nature, and engage all individuals to help them thrive. Wevalue inclusion as a core strength and an essential element of our public servicemission.


Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.


Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Penn State Covid-19 Vaccination or Testing Requirements (https://hr.psu.edu/careers/covid-19-vaccine-reqs)

Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements (https://hr.psu.edu/careers/covid-19-vaccine-reqs) to learn about the requirements as well as general COVID-19 information at Penn State.

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)


University Park, PA

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