Customer Service Rep in Paramus, NJ

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Company

Samsung

Description

We are looking for a highly driven and collaborative Customer Service Representative (CSR) who will thrive in a dynamic, fast-paced environment. This is an exciting opportunity to be part of a growing function within a top-tiered global company. This position will act as a subject-matter expert (SME) and provide hands-on troubleshooting and customer care for all walk-in and scheduled consumer appointments. As part of the in-store service team, this role will interface with multiple departments and may have opportunities to become more involved with higher-level projects.

Duties and Responsibilities:

- Deliver superior customer service to all in-store staff and customers
- Provide technical expertise to consumers on-site
- Maintain up to date knowledge of applicable repair standards and processes
- Assist with calibrating and maintaining test equipment, perform minor repairs, replacement or calibration of equipment or initiate contract repair or replacement orders
- Utilize internal community to share improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques
- Understand and communicate policies and procedures as it relates to repairs of products
- Provide guidance on the use of systems associated with performing repairs and parts
- Develop and deliver clear and concise content for product and technical training, including major product releases and continuing education
- Develop and maintain excellent working relationships with peers and supervisors within the department through regular interfacing with management for information exchange
- Other duties as assigned
Competitive

Listing ID

536213218
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